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JDs_Auctions
Participant
May 30, 2019
Question

Access denied Pro DC using Adobe sign

  • May 30, 2019
  • 13 replies
  • 36189 views

I have been in chat with Adobe about this issue only to be told that he would escalate to Adobe sign--I'm not holding my breath for a call back from Adobe in the sky.  Please help.

I am using Acrobat Pro and when I try use fill & sign I get an error message and to try again (which repeats indef).  When I try to use send for signature, I get error message "access denied.  You do not have access to this service.  Please contact your IT admin to gain access."  I have been able to use fill & sign in the past as well as signature so I am not sure what is the issue.  Currently up-to-date.  I am running Acrobat DC (19.012.20034).  I have restarted app, rebooted, logged into doc cloud and tried that way with the same results, opened different pdf's with the same results, and now I am out of ideas. 

TIA

    13 replies

    Show previous replies
    VIPAirsoft
    VIPAirsoft
    Participant
    November 15, 2019

    I'm also having this issue. I tried resolving it via the chat for over an hour to no avail. I tried calling the support line and kept being put on hold then transferred, put on hold, transferred, put on hold, transferred, repeat for nearly 30 minutes. Every new person, I would explain that my Adobe Pro DC "Open Adobe Sign" button was opening the dashboard logged into a different account and that I was unable to log out or log back in. Then they'd put me on hold. I tried sending via Adobe Pro DC and even via the other account but it kept saying "You do not have access", "Invalid", etc. I too have restarted, rebooted, logged out, etc. Hopefully SOMETHING gets resolved. I have clients waiting on contracts.

      M
      morningrose
      Participant
      July 22, 2019

      I contacted support today, and they simply had me go to Adobe Document Cloud and sign out of my account, then sign back in. Now, I am able to access everything just fine.

      Hope it helps everyone else!

        J
        jennifer.wampler@gentlebarn.or
        Participant
        October 14, 2019
        I am having this problem too. I have tried signing out and uninstalling. Please help!
        Meenakshi_Negi
        Meenakshi_Negi
        Legend
        June 19, 2019

        Hello,

        Sorry for the delay in response.

        It seems that you have recently changed the email address for your Adobe account.

        This generally happens when you use an email address which is already registered for another Adobe Sign account. So when you changed the email address for the Adobe account, it got changed for the Adobe Acrobat. However, as there was already an Adobe Sign account under that email address, it was not updated for the current account linked with Acrobat.

        In this case, you will need to first free your new email address from the other Adobe Sign account, then you will be used it for the Adobe Sign account linked to Acrobat.

        I have sent you a private message with some details, please check your inbox.

        Let us know if you need any help.

        Regards,

        Meenakshi

          J
          jakep52000813
          Participant
          July 22, 2019

          I am having the same issue as are many others. Can you please share the solution publicly?

            Meenakshi_Negi
            Meenakshi_Negi
            Legend
            July 23, 2019

            Hi Jakep,

            I have checked your account with the email address you used to sign-in to the forums.

            You account shows as active and seems to be working fine.

            Let us know if you are still experiencing an issue in sending the documents for signature.

            Regards,

            Meenakshi

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