access issues

Question

Hi

at the end of last week I changed the email address attached to my Sign Account. On signing back in I discovered that all of my templates and my history had vanished. I contacted the help desk and was told that it would be looked into. Ive ahd a couple of emails telling me that the work had been done and i should log bacck in but I am now just getting a red bar with We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support. everytime I log in. Any ideas??

AadeshSingh · Accepted Answer

Hi ians90202636I see that our technical support team is already help you with this issue issue as this is a know issue. We will keep you updated on the case.Regards,Aadesh

ians90202636 · Answer

Ok so three days on and no updates from Adobe. I have spent time on chat trying to get an answer and am just told it "is a know issue" (sic) and that I will be contacted with updates. Ive now been without any access to the service all week, which means I could have missed out on a couple of contracts, and have had no updates except when I have chased things. On asking to escalate to the complaints department I was given a link back to the forums here and then the chat got closed. All told pretty disgraceful service.

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