Skip to main content
A
Annika25965825bijg
Participant
September 5, 2022
Question

Access token provided is invalid

  • September 5, 2022
  • 2 replies
  • 280 views

Hi

I've been trying to send the document for signature for a few hours now, and I get an error that I can't because access token provided is invalid. What should I do? Apparently there was the same problem before, but I couldn't find a direct answer as to what could be done about it? I have the Pro package and tyied already in sign in again multiple times.

Annika

    This topic has been closed for replies.

    2 replies

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 12, 2022

    Hi Annika25965825bijg,

     

    Thank you for reaching out.

     

    We tried to check your account with the email used to sign in on the community page here.

    There is no subscription listed under that account.

     

    Would you mind sharing your Adobe ID (email address) in a private message?

    It will help us to check your account, and we can share the correct information with you.

    You may initiate a private message using the envelope icon at the top right corner of this community page.

     

    Let us know if the issue is already resolved.

     

    NOTE: Please do not share your email address or personal information on public/ social platforms.

     

    Thanks,

    Meenakshi

    M
    Adobe Employee
    Mir Faisal
    Adobe Employee
    September 6, 2022

    you can create a ticket for the transaction and support team will send u a new link for the same aggrement.
    It happens usually when you fail to sign the aggrement before expiration.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices