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3 respuestas

Meenakshi_Negi
Meenakshi_Negi
Legend
June 10, 2025

Hi nishant_6293,

 

Thank you for reaching out, and sorry about the trouble.

 

We checked your account using the email address you used here in the community. The account shows as inactive. Please confirm if you are using the same email address for the account. If not, could you share the email address currently used for the Acrobat Sign account in a private message so we can check the account status? You may send a private message using the envelope icon at the top right corner of this community page.

 

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi

nishant_6293Autor
Participant
June 11, 2025

First of all, you didn't check the private messages - I'm using the same email for e-sign.

Meenakshi_Negi
Meenakshi_Negi
Legend
June 11, 2025

Hi nishant_6293,

 

We checked the private message and couldn't find a message from you. If you use the same email address to sign in on the community page, your account is inactive. Please check with your account administrator and ask them to contact the support team to activate the account. 

 

Feel free to let us know if you have any questions.

 

Thanks,

Meenakshi

 

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