Acrobat e-sign Authentication failed

Question

Hi all,Hope anyone could help me to resolve my Acrobat request e-sign Authentication failed issue.  I do have the Enterprise licenses for Acrobat Pro with other service included Acrobat Sign.  After I selected the document, request e-sign, enter the email address and click on button "Specify where to sign" it shows Authentication failed.   Already tried below from Adobe admin account- Unassign and assign back the Acrobat Pro license to user account- Delete user account from admin and recreate the account I also checked Acrobat software is running the latest version and ran repair but it still doen't help...Would anyone can help?  Thanks.

Meenakshi Negi · Accepted Answer

Hi caring_Aura1584,

Thank you for reaching out.

We need to check the account entitlement as you get the error message. Could you please share the Adobe ID (email address) used for the account in the private message? It will help us check the account details and determine what might be causing this behavior. You may send a private message using the envelope icon at the top right corner of this community page.

Let us know if you have any questions.

Thanks,

Meenakshi

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