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chrissyw4622661
chrissyw4622661
Participant
April 23, 2026
Question

Acrobat e-sign not working

  • April 23, 2026
  • 1 reply
  • 9 views

We recently changed our company account and following the change we no longer have the e-sign facility in Acrobat. Ran the help desk and they said it is a backend issue, and after I was transferred, my call was ended. I do not how to reach the anyone for assistance.

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    April 24, 2026

    Hi chrissyw4622661,


    Thank you for reaching out, and sorry to hear about your experience.


    We have checked your account using the email address linked to your community profile. The account shows as inactive. That is the reason you are not able to use the service.

    If you are referring to a different account, please share the email address in a private message. You can send a private message by clicking my profile name, then clicking on the message button on the profile page that opens. 

    As you have reached out to the support team, could you please share the case number that the team might have been shared with you or sent over via email?


    Let us know if you have any questions or need any help.


    Thanks,

    Meenakshi

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