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willkeinennamen
Participating Frequently
March 9, 2023
Question

Acrobat placed signature into contracts sent via Adobe Sign automatically?

  • March 9, 2023
  • 1 reply
  • 719 views

Hi,

 

Initial situation:
I am using Adobe CC and have my signature saved in Acrobat so that I can place my signature in PDF documents if I want.

I did not change anything in my account settings in the signature preferences, everything there is on default. I am also not signed on to Adobe Sign, I do not have an account there.

 

Today a business partner sent a contract to sign; this was done via adobesign.com. The mail with the signature request was sent to me, but I am not the one in our company who has to sign and did not sign it (this is important!).

The proper way would have been to delegate this via a link in the mail, but instead the mail was simply forwarded to the correct signee. However, this can't be an excuse for what happened then:

The recipient (the correct signee in our company) clicked the link in the mail to the contract, the contract opened and the signee was presented with MY signature from Acrobat already in the signature area. They could not change it or sign themselves; all they could do is kinda "validate" my signature.

How and why did my signature from Acrobat end up in this contract without my knowledge, my contribution or my approval?
Even if we conclude that the forwarding of the mail was definitely wrong and may has resulted in Adobe Sign still expecting my signature: There is no way that my signature should end up in the contract without some kind of dialogue or interaction. Even big honking notification would not be sufficient for such a sensitive matter.
Has Acrobat some weird "auto signature" feature (https://www.adobe.com/sign/hub/features/automated-signature) that isn't explained anywhere?

 

I would appreciate any input on this issue.
As an emergency measure I removed my signature from Acrobat.

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
March 9, 2023

Hi willkeinennamen,

 

Thank you for reaching out. 

 

Could you please confirm if you have saved the same siganture on Acrobat Sign?

If you have Acrobat susbcription, it includes the Acrobat Sign individual services.

Would you mind replicating this behavior and sharing the screen recording of it with us?

We will look into this issue and will update you with more information on this.  

 

Let us know if you need any help or have any questions.

 

Thanks,

Meenakshi

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willkeinennamenAuthor
Participating Frequently
March 10, 2023

Hello Meenakshi,

thank you for your help.

 

I can confirm that I do NOT have saved the same signature on Adobe Sign because, as I already wrote, I am not signed on to Adobe Sign, I do not have an account there - not even an involuntary one: I tested my Adobe-ID (on adobesign.com) after the problem and it does not work there. 

 

I have a normal Creative Cloud subscription but never used Adobe Sign or even have an Account there.
The only place my signature was "recorded", stored and ever actively used was in the "Fill & Sign" section of Acrobat.

 

I cannot replicate this behaviour since I do not have another contract from some external partner ready to be sent to me, but also because I already removed my signature from Acrobat as an emergency measure (see my initial post).

 

Please let me know if I can provide any additional information (e.g. log of the contract signing, transaction ID, etc.) to this issue.

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willkeinennamenAuthor
Participating Frequently
March 23, 2023

Still nobody with a similar experience? 

Please let me know if I can provide any additional information (e.g. log of the contract signing, transaction ID, etc.) to this issue.

 
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