Acrobat sign app crashing

Forum|Forum|11 months ago
May 7, 2025
2 replies
338 views

Everytime I fill and sign a document with this acrobat sign. The app keep shutting down and could not finish filling up the pdf file. Has there anyone out there experiencing the same issue? I mainly using the mobile app.

Adobe Sign forms

I

intelligent_brain3509

Participant

Hi

Also having this issue, latest version of app on iOS (iPad and iPhone) and latest iOS update - tap the option to acknowledge I am the signer and then it crashes (goes back to the homescreen).

Meenakshi_Negi

Legend

Hi intelligent_brain3509,

Thank you for reaching out, and sorry about the trouble caused.

Please confirm if you use the Acrobat Sign version 3.29.90 and iOS 18.5. Could you please share the screen recording of what happens?

Did you check if you can sign the document using the browser on your mobile device? If not, please try so we can confirm that this is related to the application. Also, could you try signing another document to verify if it is an issue with a particular document or with all?

We will be waiting for you to reply.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

I

intelligent_brain3509

Participant

Hi

I can confirm that we are on 18.5 and 3.29.90 app version.

The website works fine, it seems to be the app.

How can i upload a video without it being available to everyone (just want to send it to Adobe and not available on the forum)?

Meenakshi_Negi

Legend

Hi FRANCIS_PANGAN6222,

Thank you for reaching out.

Please let us know if you are using the Acrobat Sign mobile application to complete the document. Ensure that the application is updated to the latest version. Share the Acrobat Sign and OS version on the device.

Try reinstalling the application once and check if that works.

Let us know how it goes.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded