Add notes - unable to fill any text

Question

Hello,one user in our usergroup is not able to add notes in Manage section. The dialog window "Add Notes" opens but she is not able to click into notes field (where is the default text "This will be your own personal note...).The user has the same AdobeSign rights as others have.I suspect that this is some kind of browser setup? We use Chrome.We tried/checked:- pop up window setting is OFF (as all other users have), and we try to add an exception to [*.]adobesign.com- JavaScript setting is ON- open a page in New Incognito Window- use different browser (MS Edge browser) Non of these actions was successful.Any suggestions what to check/set up? ThanksJakub

Meenakshi_Negi · Answer

Hi Jakkubb,

Thank you for reaching out.

As this is a weird behavior, try clearing the cache and cookies once. We will also like to check the user's account entitlement. Could you share the user's email address for the account in a private message? You may initiate a private message using the envelope icon at the top right corner of this community page.

If you have an Acrobat Sign Enterprise account, the experts can get this checked. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/3WZsLjH.

Thanks,

Meenakshi

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