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jasond91383133
jasond91383133
Participant
January 16, 2018
Answered

Adding recipients before you've sent - How?

  • January 16, 2018
  • 2 replies
  • 1341 views

I have a template made.

I went to 'send' the document, and I added their email.  However, I did not add ME to the document.  I am at teh page where I am fixing the fields in the document, but I cannot edit the signature field to add myself as a signer since I didn't put myself in on the previous step.  How do you get back to the previous step to add me?  I have searched and searched and been hung up on by support and see absolutely no way to accomplish this task aside from deleting it and starting over.  I have 4 days left in my trial and this is a deal breaker if I can't get this to function. 

Please help.  Thanks!

Correct answer Meenakshi_Negi

Hi Jasond,

It seems that you are on the preview page where you add the fields in the form.

If you have not added the email address in the "Send" page for which you wish to create the signature field, sorry to say that it is not possible to get back to the previous page.

You have to start again and add the email address in the Send page.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

2 replies

L
Lotus1330
Participant
May 12, 2020

Dear Adobe,

Are you guys going to fix this??  It seems incredibly inefficient to go back and redo everything to add another recipient.  This is also the case when you're resending a document in the case the recipient misses an area where a signature is required.  

    L
    Leila295890730lnj
    Participant
    April 25, 2023

    I totally agree.  This has happened to me a few times now and it is very inefficient and extremely frustrating to have to start over once you realize that you forgot an email at the very first step.

      Meenakshi_Negi
      Meenakshi_NegiCorrect answer
      Legend
      January 17, 2018

      Hi Jasond,

      It seems that you are on the preview page where you add the fields in the form.

      If you have not added the email address in the "Send" page for which you wish to create the signature field, sorry to say that it is not possible to get back to the previous page.

      You have to start again and add the email address in the Send page.

      Let us know if you have any questions or need any help.

      Regards,

      Meenakshi

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