Admin user rights are gone & other users are not able to send agreements from Salesforce

Question

Since this morning,

We are facing a severe issue that effectively blocks our sales path.

My users and I cannot send out Agreement or Mandates.
Error message is: You are not authorized to send documents for signature Please find a solution in the troubleshooting guide.

Please see the screenshot below for the admin & non-admin users and help us lift the issue.
Thank you very much!

Meenakshi_Negi · Answer

Hi sharp_Euphoria1071,

Thank you for reaching out, and sorry about the delay in response.

We have checked that you are using the Adobe Sign Enterprise plan. If you have a Salesforce-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/4hWzXW0.

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/3WXtQs8.

Thanks,

Meenakshi

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