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Annsleyamelia
Participant
October 10, 2017
Answered

Administrator "Search Document" Issues in "Manage" Tab

  • October 10, 2017
  • 1 reply
  • 584 views

HI there,

My place of business has a shared group of 6 users with Adobe Sign. Four of the users are administrators. Two of said administrators can search for any form under "Manage", even if they did not create or send it, and be able to find and print/save/etc. The other two cannot search or see the same certain forms.

Is there a setting that could be turned off to where they cannot see this? Any help would be wonderful.

Thank you,

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi Annsleyamelia,

Sorry for the delay in response.

It seems that both of the users are set as an account administrator. That is the reason they are able to search all the documents under the manage tab.

To change the level of authority, login to Adobe Sign as in Account Admin.

Then navigate to Account > Users. Select the user and then click on "Edit user" link. See the screenshot below:

An Edit window will pop-up as shown in the screenshot below:

Please make sure that the box for "User is an account administrator" is unchecked.

If you want to set the user as a group administrator, check the box for group administrator.

Click on Save at the bottom to save the changes.

In a similar way check the authority level of each user.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

1 reply

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
December 12, 2017

Hi Annsleyamelia,

Sorry for the delay in response.

It seems that both of the users are set as an account administrator. That is the reason they are able to search all the documents under the manage tab.

To change the level of authority, login to Adobe Sign as in Account Admin.

Then navigate to Account > Users. Select the user and then click on "Edit user" link. See the screenshot below:

An Edit window will pop-up as shown in the screenshot below:

Please make sure that the box for "User is an account administrator" is unchecked.

If you want to set the user as a group administrator, check the box for group administrator.

Click on Save at the bottom to save the changes.

In a similar way check the authority level of each user.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

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