Adobe Acrobat Pro and requesting e-signatures

Question

I'm the Admin for a small business.  When I try to "request e-signature", I get the error message: You can no longer request e-signatures using your profile associated with [Personal information removed by moderator].  Please contact your Admin to resubscribe or restore access."  Can someone walk me through restoring access?  Thanks!

S_S · Answer

Hi @tonia_4465,

Hope you are doing well. Sorry for the trouble with using Acrobat Sign.

I checked your account and saw multiple Teams subscriptions active on the same account.

Considering the problem, I would recommend contacting dedicated support for Sign users: https://adobe.ly/4ncMMhE

This may require checking the backend details and determining if there is any conflict.

Regards,
Souvik.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded