Adobe Acrobat Pro and requesting e-signatures

Question

I'm the Admin for a small business.  When I try to "request e-signature", I get the error message: You can no longer request e-signatures using your profile associated with [Personal information removed by moderator].  Please contact your Admin to resubscribe or restore access."  Can someone walk me through restoring access?  Thanks!

Souvik Sadhu · Answer

Hi @tonia_4465,

Hope you are doing well. Sorry for the trouble with using Acrobat Sign.

I checked your account and saw multiple Teams subscriptions active on the same account.

Considering the problem, I would recommend contacting dedicated support for Sign users: https://adobe.ly/4ncMMhE

This may require checking the backend details and determining if there is any conflict.

Regards,
Souvik.

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