ADOBE ACROBAT SIGN UNDELIVERABLE

Question

Hi,
 
we are receiving the mail you´ll see as attachment everytime we try to send a document for signature. we already followed instructions in other post to add the email address adobesign@adobesign.com to our safe list but still not working.
 
can you please let us know the solutions for this? thanks in advance.
 
[personal information removed by moderator]

Meenakshi Negi · Answer

Hi Antonio25113975mexe,

Thank you for reaching out, and sorry about the trouble caused.

Please let us know if you get an undeliverable error with a particular email address or with everything.

Please confirm if you are using the same email for the account that is used here on the community. We have checked your account with that email and see that you have a free account with that email ID.

If you are using any alternate email address, please share it in a private message. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi

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