Adobe Acrobat XI Pro - Save Settings: Automatically save...

Question

One of our users had an unexpected shutdown on their Surface Pro 4 | Windows 10 while working on a PDF file. The user turned back on the machine, but Acrobat did not prompt to auto-recover the file so the user lost hours of work (I know it is the user's error for not periodically, manually saving his/her work). Check Acrobat's Preferences --> Save Settings and "automatically save documents..." option is enabled.

From other Adobe forums, I checked the location the autosave temp file may most likely be saved at. But cannot find any autosave copy of the file.

C:\Users\<USERNAME>\AppData\Roaming\Adobe\Acrobat\11.0

Does anyone know where else to look for the autosave temp file? For now the user decided to redo the work.

Meenakshi_Negi · Accepted Answer

Hi Mengt,The temp file saves on the same location as mentioned by you in Autosave folder. C:\Users\<USERNAME>\AppData\Roaming\Adobe\Acrobat\11.0\AutoSaveGenerally, the application prompt to recover the file if there is a temporary file saved when the application crashes.If the temporary file is not there, sorry to say that there is no way to recover the file.Let us know if you have any questions.Regards,Meenakshi

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