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Participant
March 27, 2016
Question

Adobe eSign Manager - Not displaying uploaded document on mobile app

  • March 27, 2016
  • 2 replies
  • 408 views

While using the eSign Manager application for iPhone the uploaded document does not display on the app, whereas on the web version I can see the uploaded document to be signed (.pdf file). I am running the latest version of eSign Manager (3.3.1) and the latest iOS 9.3. Any ideas on why this is occurring?

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2 replies

Adobe Employee
March 31, 2016

Dear Customer,

Since you don't send your test file to me.  Can you tell us more details like what kind of file like MS Word convert to PDF or Image file convert to PDF?

What is the file size you have used?

Also can you give us more description as to where do you look and do not see the file?


Thanks


Steven;

Adobe Employee
March 28, 2016

Dear Customer,

Can you send me the document or the link of your document so I can verify your issue?

My email is syen@adobe.com

Thanks

Steven;