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nunderia_1038
Participant
May 20, 2025 2:53 PM UTC
Answered

Adobe eSign Stuck At 72% and wont proceed

Uanble to find a solution.  Latest version is updated and tried several attempts to uninstall and reinstall the application. I rely on this feature for about 75% of my job, I'm unable to proceed with any tasks at the moment.   Tried several documents with the same results.

 

Any assistance would be appreciated

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
May 20, 2025 3:54 PM UTC

Hi nunderia_1038 ,

 

Sorry about the trouble. 

We checked your account using the email address you used here on the community. We do not see any active subscriptions for that account. Please confirm if you are using an alternate email address. If yes, please share the email address in a private message so we can check. You may send a private message using the envelope icon at the top right corner of this community page. It will help us to check the status of the Acrobat Sign account. 
 

Please share the information about the Adobe service plan you are currently using. You may check the plan information on the Adobe account. Please use the steps suggested in the following help document to see the plans: https://adobe.ly/4k3SSzx..

 

Thanks,

Meenakshi 

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6 replies

fantastic_thinkerfb72
Participant
Oct 16, 2026 7:07 PM UTC

I'm experiencing a persistent problem with the Request e-signatures feature on my Adobe account.

My free Adobe account clearly displays 1 free signature transaction remaining, but whenever I attempt to prepare a document for e-signature, the upload freezes at exactly 72%.

I've tried multiple documents, including a simple one-page PDF, signing out and back in, and repairing the Acrobat installation. Nothing resolved the issue.

When I use the "More Options" signing workflow, I receive an error stating that I have insufficient transactions available.

However, when I switch to my second Adobe account on the exact same computer and Acrobat installation, everything works correctly. That account showed 2 free transactions, and I successfully sent a document for signature.

This strongly suggests an account-specific entitlement or transaction-counting issue.

Could an Adobe representative please investigate my affected account and verify or reset its free e-signature transaction entitlement?

I can provide screenshots and my Adobe account email address privately if required.

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Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
Oct 19, 2026 12:45 PM UTC

Hi fantastic_thinkerfb72,


Thank you for reaching out, and sorry for the trouble caused.

As mentioned, you have two accounts. Please share the email addresses for both accounts in a private message, mentioning which one has issues. We will check the transaction details on the backend and share the correct information.


Let us know if you need any help.


Thanks,

Meenakshi

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Tariq Dar
Legend
May 20, 2025 3:00 PM UTC

Hi @nunderia_1038, 

 

Sorry for the troubled experience, and thank you for reaching out.

 

While we triage the issue, you may use Acrobat Web to finish your task in the meantime: https://adobe.ly/4jcqrhx.

Also, open this link to check for any service disruptions in your country or region: https://adobe.ly/4mqDiQ4.

 

Let us know if working with Acrobat Web helps.

 

~Tariq

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nunderia_1038Author
Participant
May 20, 2025 3:07 PM UTC

Thank you for responding.  I'm not able to use the web version as well.

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Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
May 20, 2025 3:54 PM UTC

Hi nunderia_1038 ,

 

Sorry about the trouble. 

We checked your account using the email address you used here on the community. We do not see any active subscriptions for that account. Please confirm if you are using an alternate email address. If yes, please share the email address in a private message so we can check. You may send a private message using the envelope icon at the top right corner of this community page. It will help us to check the status of the Acrobat Sign account. 
 

Please share the information about the Adobe service plan you are currently using. You may check the plan information on the Adobe account. Please use the steps suggested in the following help document to see the plans: https://adobe.ly/4k3SSzx..

 

Thanks,

Meenakshi 

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