ADOBE IS NOT GOOD. I will ask for a REFUND

Hi Meenakshi,

As you should be able to see, many (or may be all) of the documents that have been retrieved (thanks for that) have been signed by one party only. I need these documents to be signed by both parties. Unfortunately, I do not have the option to "REMIND" the missing signers to sign. I only have the options to OPEN or DOWNLOAD. Clearly, I cannot download those documents and re send them for the missing signer to sign. So could I please ask you to allow me to resend those documents?

Thank you.


[ECIJA]
Audrey D. Mikkelsen-Löth
Abogada | Lawyer
[cid:image002.jpg@01D79B34.82929C50]
Ombú 2971
Buenos Aires C1425CRA, Argentina
M +54 911 67292369
T +54 11 5365 5743/5992
amikkelsenloth@ecija.com
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Hi Audrey,

 

Sorry to hear about the experience you had.

 

We have checked that you are susbcribed to Adobe Sign for small business plan. Previously, you had Acrobat Pro DC individual that includes the Adobe Sign individual. We see that there is already a case open for your issue with the phone support team for the missing documents.

We have tried some settings. Please try signing out from the account and then sign in again. Then check if you can locate the old documents.

 

Let us know if that works.

 

Thanks,

Meenakshi