Adobe Pro 2020 wont sign and closes the file

Question

Hi,I have a user who tries to utilize the signature onto documents in Adobe, it will shut down the whole document. We thought it was a file and drive problem since its not happening to everyone but only two users had the same problem. We tested with different users some did have the problem with the same file and others didnt.  I tried to search on the web to fix it.  these are the sources I tried so far  ---->https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-pro-2020-crashes-when-saving-with-signature/m-p/11816923https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-automatically-closes-after-opening/m-p/11977734/page/2  https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html but nothing worked. If any of you had the same issue let me know and give me step by step on how to fix it. I would highly appreciate and thank you.

Meenakshi Negi · Answer

Hi Rick27474169bh5i,

Thank you for reaching out, and sorry about the delay in response.

Please let us know if this happens with any PDF or a particular one.

Share the complete workflow you do that results in the shutdown of the document.

It would be helpful if you could share the screen recording.

Are you using a desktop application or Acrobat sign to add a signature?

Thanks,

Meenakshi

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