Adobe sandbox and Salesforce sandbox connection is not working (both SSO enabled)

Question

Hi All,

We have been unsuccessful in connecting a Salesforce sandbox (SSO enabled) with a Adobe Sandbox (SSO enabled). It's not giving any error but once we enter the email address of an admin account in the Salesforce (adobe console tab), it simply redirects to adobe home page but not taking back to salesforce connection page where it would show connnection is successful. Any guidance is greatly appreciated.

Thank you!

Meenakshi_Negi · Answer

Hi srikanth35465247c8su,,

Thank you for reaching out, and sorry about the delay in response.

We have checked your account with the email address used to sign in here on the community page. It shows you have a free account.

If you have an Acrobat Sign Enterprise account with an alternate email address and have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

You may also refer to the following help document for more information on Acrobat Sign Integration: https://helpx.adobe.com/sign/integrations/home.html.

Thanks,

Meenakshi

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