adobe sign

Hi everyone,

I’m on Creative Cloud - Personal account.

I'm unable to use the Request Signatures feature in Adobe Acrobat Pro or online, and I'm looking for help getting my profile entitlement reset.

Whenever I try to send a document for signature, I run into the following errors:

1. In Acrobat Desktop: "You can no longer request e-signatures with this user profile associated with [my email]."

2. In Acrobat Online: "E-signing services are temporarily unavailable. Please try again later."

3. On Adobe Sign Web: "Your account is being upgraded. Please log out and log back in again after a few minutes."

I have already tried logging out, clearing my browser cache/cookies, testing in Incognito mode, and testing across different browsers—the stuck upgrade banner persists on my account backend.

Could an Adobe staff member or moderator help refresh or re-provision the Acrobat Sign entitlement for my account to clear this loop?

Thanks!