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tobiasv75339402
Participant
September 16, 2026
Question

adobe sign

  • September 16, 2026
  • 5 replies
  • 57 views

Hi everyone,

I’m on Creative Cloud - Personal account.

I'm unable to use the Request Signatures feature in Adobe Acrobat Pro or online, and I'm looking for help getting my profile entitlement reset.

Whenever I try to send a document for signature, I run into the following errors:

  1. In Acrobat Desktop: "You can no longer request e-signatures with this user profile associated with [my email]."

  2. In Acrobat Online: "E-signing services are temporarily unavailable. Please try again later."

  3. On Adobe Sign Web: "Your account is being upgraded. Please log out and log back in again after a few minutes."

I have already tried logging out, clearing my browser cache/cookies, testing in Incognito mode, and testing across different browsers—the stuck upgrade banner persists on my account backend.

Could an Adobe staff member or moderator help refresh or re-provision the Acrobat Sign entitlement for my account to clear this loop?

Thanks!

    5 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 16, 2026

    Hi tobiasv75339402,

     

    Thank you for reaching out.

     

    We have checked your account using the email address linked to your community profile. The account still shows as locked. This is something that the backend team can help you with. 

    Please contact Adobe Sign support. Make sure to log in using the Adobe ID. A support agent can help users ACTIVATE their account, enabling them to sign the document. 

     

    Let us know if we can be of any further help.

     

    Thanks,

    Meenakshi

    tobiasv75339402Author
    Participant
    September 16, 2026

    Thanks for the response. How do I contact Adobe sign support? I am not able to login to Adobe Sign due to this error.

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 17, 2026

    Hi tobiasv75339402,

     

    You should be able to log in as the Adobe ID is not locked, only the Acrobat Sign account. You do not need to log in to Acrobat Sign for that. Please open this link: contact Adobe Sign support and sign in with your Adobe ID on that page. 

    If you still experience issues, let us know. 

     

    Thanks,

    Meenakshi

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