Adobe Sign account issue

Hi Michaelp,

We checked the email address that you are using to login to the Adobe Sign account.

You get this error message because you used to have an Adobe Sign account with the same email address before you purchase the Creative Cloud subscription.

So, when you try to sign in, it opens the old account.

In your account, we checked that you used to have an Adobe Acrobat DC subscription, which is now canceled.

With Adobe Acrobat DC, you get the Adobe Sign individual account.

When you canceled the service, it converted to the free account.

You get the Adobe Sign individual account with the Creative Cloud subscription too.

However, there is already an account exist with that email address.

So, whenever you sign-in, it opens the already existing account.

In this case, you will need to contact support to get this account re-activated.

We will be sharing the contact details in the private message.

Please check your inbox and refer the steps mentioned there.

For the subscribed account, find below the steps to contact support:

• Login to your Adobe Sign account directly via https://secure.echosign.com/public/login
• Once logged in, check the upper right corner of the page and click the question mark icon.
• It will re-direct you to the page where you get the option to create the support case or to start a chat with the team.
• If you've never logged in this way, use the forgot password option on the login link to set your password.

Let us know if you have any questions or need any help.

Regards,

Meenakshi