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September 9, 2016
Answered

Adobe Sign - added two signers, not showing signatures

  • September 9, 2016
  • 1 reply
  • 641 views

Hi everyone,

I am on the 14 day trial to test it out and thought I was having a great time until I tried adding two signers.

Here's the situation:

Signer one is client's email. They are required to initial 1st page and add signature to 2nd page. That works just fine.

Signer 2 is me, via "add myself" link. Added the initial box for me, made sure i chose my own email to associate that one with, and also Conditions to not show until the first person BOTH initials and signs their part. Put the same conditions on the signature box for myself, again, making sure to choose my own email address for that signatured.

The results after sending.

Client initials and signature work just fine.

When I log in to try to do my initials and signature, the document has an extra page with a generic signature box and no access to the pre-installed signature and initials boxes that I created.

What is the issue?

Thank you! !

This topic has been closed for replies.
Correct answer AadeshSingh

Hi adamh89361894

Could you please share the screenshot of the Signature block that gets added to the end of the document also the screenshot of the Adobe Sign account -> Account -> Account Settings -> Signature Preferences page.

Feel free to reach us back if you have any query or concern.

Regards,

Aadesh Kumar Singh

1 reply

AadeshSingh
AadeshSinghCorrect answer
Participating Frequently
September 9, 2016

Hi adamh89361894

Could you please share the screenshot of the Signature block that gets added to the end of the document also the screenshot of the Adobe Sign account -> Account -> Account Settings -> Signature Preferences page.

Feel free to reach us back if you have any query or concern.

Regards,

Aadesh Kumar Singh