Participant

Question

Adobe sign API developer account

Forum|Forum|8 months ago
October 14, 2025
2 replies
227 views

Hello,

I am trying to create a developer account on adobe sign API. I have filled in the form on the page https://www.adobe.com/acrobat/business/developer-form.html but 30 minutes later I've received no letter to register. The spam folder is empty. A friend of my has the same problem, but he hasn't received the email for months.

May be I'am doing something wrong? Could you help me please ?

Best regards,

Valentina

Login issues

C

CJ29564467wqvf

Participant

Has this issue been addressed? Our team members continue to get no response after signing up. We have no issue receiving mail from Adobe. Additionally, I checked our mail flow and all Adobe related messages have been delivered. Nothing has come for the developer account sign ups.

Anand Sri Bhattacharya

Community Manager

Hello @CJ29564467wqvf

I hope you are doing well, and thanks for reaching out. We’re sorry for the trouble you had. Could you please share the email address used to register for the developer account in a private message? We’ll get this checked internally and will share the details/update.

To send the private message, please click on the user profile, then select message. Add the community thread and the title in the message content for internal tracking purposes.

Regards,

Anand Sri.

C

CJ29564467wqvf

Participant

The message option is not an option

creative explorer

Community Expert

@Valentina008 It’s likely a server-side or email delivery issue, not something you’re doing wrong. Add adobesign@adobesign.com to your email’s safe sender list to prevent filtering or blocking. Try submitting the form again using a different email address, preferably from a different domain (e.g., Gmail instead of a corporate email), just in case your current provider is blocking the message.

m

V

Valentina008Author

Participant

Thank you for your response. I received an email from ADOBE sign saying

"An Adobe Acrobat Sign developer account could not be created

We were unable to create a developer account for this email address. Please sign up with a new email address that has not been previously used."

Perhabs I was using Gmail and I've never been using it before for Adobe Sign. What is wrong ? What should I do now ?

Meenakshi_Negi

Legend

Hi Valentina008,

Thank you for reaching out.

Please confirm the email address used to register for the developer account in a private message. You may send a private message using the envelope icon at the top right corner of this community page. We will confirm if an account has been registered with that email address.

Thanks,

Meenakshi

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