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Participating Frequently
June 16, 2023
Question

Adobe sign, broken SIGNED pdf

  • June 16, 2023
  • 1 reply
  • 2142 views

I´ve sent some document for signing.

Once signed, I tried to download them (as 1 Pdf o individually), but one of them seems to be broken, all pdf´s original layer is missing, I can only see the signatures and some data, but not the entire document. This is not the first time this happens to me, but this documents are really important.

Tried downoading them from acrobat and from the web, neither option is good.

The rest of the documents are OK, but this one cant download properly.

Help please!

 

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1 reply

MikelKlink
Participating Frequently
June 16, 2023

Is there something special about that PDF? E.g. was it damaged? Or did it contain some proprietary protection? Or was it a XFA form? ...

Participating Frequently
June 16, 2023

Nothing special about it, I sent 4 pdf in the same signature request, and that only one can only be retireved broken, the other 3 are OK, as well as the .word docs included.

Participating Frequently
June 16, 2023

Note: the 4 pdf sent are the same, just different info on them.