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Participant
June 24, 2024
Question

Adobe Sign certificate disabled

  • June 24, 2024
  • 1 reply
  • 529 views

Hello,

can someone help me with this?

For Information I am using the Testversion of Adobe Sign

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Community Manager
July 1, 2024

Hi Adrian38220927x48g,

 

Thank you for reaching out.

 

Please ensure you use the service from one of the providers mentioned in the following help document: https://adobe.ly/4cqzV6g

Use the steps suggested to add the digital signature on the following help document: https://adobe.ly/4eJTCYk

 

Let us know if you are still receiving the error message.

 

Thanks,

Meenakshi

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Participant
July 2, 2024

Hey Thank you  for the suggsest.

Unfortunatly it still says DISABLED

Meenakshi Negi
Community Manager
Community Manager
July 4, 2024

Hi Adrian,

 

Could you please confirm if the certificate has been issued by one of the mentioned providers? Also, did you check if the sender has enabled the provider on their end? 

 

Thanks,

Meenakshi