Adobe Sign - Could not send - you are not authorized to send documents for signature

We are having issues with adobe application not being able to send documents. 

The error message: Adobe Sign you are not authorized to send documents for signature. 

1. Signed out - signed back in 
2. Removed application - added back in. 
3. able to login and select E-signature - unable to send as this error comes up: you are not authorized to send documents for signature
4. Documents can be sent via Web version on adobe. 

This is happning to more then one user. Why is Esign so flacky?

Any help please