Hello,I’m attempting to register for an Adobe Acrobat Sign Developer Edition account so I can integrate the Acrobat Sign API into my application.The registration form says I should receive an email within approximately 30 minutes, but no email ever arrives.Here’s what I’ve already tried:Created and verified my Adobe ID. Signed into my Adobe account before submitting the registration form. Checked spam/junk folders. Waited well beyond 30 minutes. Submitted the form on multiple occasions over several days. Tested with a second person (my development partner), who experienced the exact same issue using a different Adobe account and email address.Neither of us has received the provisioning email or been able to access an Acrobat Sign Developer Edition account.Could someone please verify whether there is an issue with the Developer Edition provisioning service or check whether our registration requests are getting stuck?If needed, I’m happy to provide the email address(es) used for registration privately.Thank you for your assistance.

Participant

Question

Adobe sign developer account

Forum|Forum|8 days ago
July 19, 2026
3 replies
16 views

Hello,

I’m attempting to register for an Adobe Acrobat Sign Developer Edition account so I can integrate the Acrobat Sign API into my application.

The registration form says I should receive an email within approximately 30 minutes, but no email ever arrives.

Here’s what I’ve already tried:

Created and verified my Adobe ID.
Signed into my Adobe account before submitting the registration form.
Checked spam/junk folders.
Waited well beyond 30 minutes.
Submitted the form on multiple occasions over several days.
Tested with a second person (my development partner), who experienced the exact same issue using a different Adobe account and email address.

Neither of us has received the provisioning email or been able to access an Acrobat Sign Developer Edition account.

Could someone please verify whether there is an issue with the Developer Edition provisioning service or check whether our registration requests are getting stuck?

If needed, I’m happy to provide the email address(es) used for registration privately.

Thank you for your assistance.

C

ClarityproductionsAuthor

Participant

Thank you for your reply. I have sent you a message containing the email address used.

Meenakshi0101

Community Manager

Hi Clarityproductions,

Thank you for sharing the information.

We have checked the email address and see there is already an account regsitered for this email. The account is a free account. That seems to be the reason you do not get the email.

Please try any new email for registeration. You can share the email with us to get it chcked.

Let us know if you need any further assistance.

Thanks,

Meenakshi

C

ClarityproductionsAuthor

Participant

Thank you again for your prompt reply. I have registered with an alternate address as you suggested. I await your reply.

Thank you.

Meenakshi0101

Community Manager

Hi Clarityproductions,

Thank you for reaching out, and sorry for the trouble caused.

Please ensure that you are using an email address that has not already been registered for Acrobat Sign. If you can share the email address you are using for registration in a private message, we can check and confirm. You can initiate a private message by clicking on the person’s profile (to whom you wish to send a private message) and selecting "Send Message."

Let us know if you have any questions or need help.

Thanks,

Meenakshi

C

ClarityproductionsAuthor

Participant

Hello,

I’m attempting to register for an Adobe Acrobat Sign Developer Edition account so I can integrate the Acrobat Sign API into my application.

The registration form says I should receive an email within approximately 30 minutes, but no email ever arrives.

Here’s what I’ve already tried:

Created and verified my Adobe ID.
Signed into my Adobe account before submitting the registration form.
Checked spam/junk folders.
Waited well beyond 30 minutes.
Submitted the form on multiple occasions over several days.
Tested with a second person (my development partner), who experienced the exact same issue using a different Adobe account and email address.

Neither of us has received the provisioning email or been able to access an Acrobat Sign Developer Edition account.

Could someone please verify whether there is an issue with the Developer Edition provisioning service or check whether our registration requests are getting stuck?

If needed, I’m happy to provide the email address(es) used for registration privately.

Thank you for your assistance

Anand Sri Bhattacharya

Community Manager

Hello @Clarityproductions

I hope you are doing well, and thanks for reaching out. We're sorry for the trouble you had.

Could you please share the Adobe ID (email address) in a direct/private message to me so that we can get this checked internally, and can share the update?

Please click on my community user profile name, and in the next screen, select message. Please share the details, along with this community thread, for internal tracking purposes.

Thanks, and please reach out if you need any assistance.

Regards,

Anand Sri.

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