Adobe sign - documents sent to Outlook have no button to sign

Question

Hello.

For a number of weeks now, when a document for approval is sent to any local user (using outlook) there is no button to open the document and sign. Appovals to other email systems (e.g. gmail.com) seem to be fine.

I've raised the issue with Microsoft (365 support) and they have talked me through deploying a new add in for Adobe sign, however, this has not fixed this issue and they have referred me back to Adobe to help with the issue.

Can anyone please offer any assistance?

Regards

Ian

Meenakshi_Negi · Answer

Hi Ian,

Sorry for the delay in response.

The team is aware of this issue.

Please refer to the following thread for simialr discussion.

- https://community.adobe.com/t5/adobe-sign/adobe-e-signature-emails-do-not-have-the-link-to-view-and-approve/td-p/10733749

Hope that helps.

Regards,

Meenakshi

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