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damian_8878
Participant
March 14, 2025
Question

Adobe Sign - Email bounced and could not be delivered

  • March 14, 2025
  • 1 reply
  • 1232 views

Hello. I am hoping someone can help. I am a user of Adobe Sign within my company. Most esign requests I send to other company employees go through fine and can be signed. one or two addresses though don't get the email. It looks like they don't even get sent out of Adobe Sign. Or IT department say it is nothing to do with the recipient email settings, or the filters. I have tried eveything I can find on here to fix the issue. (Adding echosign and adobesign as trusted addresses, changing filters etc) but it just does not work. It has to be something wrong with Adobe Sign. Can anyone help please?

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
March 14, 2025

Hi damian_8878,

 

Thank you for reaching out.

 

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/3RaoJ4B. Check if that helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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damian_8878Author
Participant
March 17, 2025

Hi Meeakshi,

 

Many thanks, but I have already tried those tips. Others can access and sign the documents, but two specific addresses within the company domain cannot. We've tried everything we can think of, and this is really going to be a deal breaker if it cannot be fixed. We will have to look for other alternatives.

 

Damian

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default25799469owdi76
Participant
April 22, 2025

Hello, I would like to ask if this issue has been resolved? Because my company is experiencing the same thing as well.

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