Adobe Sign email is different from Primary account email

Question

I have a Adobe CC all apps subscription with my primary email id, however my Adobe Sign email is stuck with an older email ID and is sending that email in all outgoing PDFs.

I want to change that to my primary email id as well, but cant login to the echosign portal with either the new or the old email id.

Any guidance would be appreciated.

Meenakshi_Negi · Answer

Hi asbrwl,

Thank you for reaching out.

As mentioned above, the email address for Adobe Acrobat Sign is different than the primary email address for the Adobe account.

Please confirm if you can send the document for signature without any issues from the Acrobat desktop application. If yes, would you mind sharing the primary email on your account and the email that appears for Acrobat Sign with us in a private message? You may initiate a private message using the envelope icon at the top right corner of this community page.

Note: Please do not share your email address or personal information on any public platform.

Let us know if you need any help.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded