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isis_2956
Participant
Sep 22, 2026 7:24 AM UTC
Answered

Adobe Sign email notifications not being sent/received

We used to receive an email every time a document was issued and another email when each party had signed. We no longer receive any of these emails - since 8 September. We have checked junk folders and Adobe Sign settings but have been unable to fix. Please help.

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Community Manager
    Sep 22, 2026 8:19 AM UTC

    Hi isis_2956,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue.

    As mentioned, you used to receive an email notification when a document was signed. Could you please confirm whether you are not receiving notifications for the document you sent for signature or the document you received that requires your signature?

    In the meantime, please check with the account administrator and ask them to review the Admin > Account Settings > Global Settings in Acrobat Sign. Also, check the personal and shared notifications settings. Please refer to the information here: Configure personal event/alert notifications.


    Let us know how it goes.


    Thanks,

    Meenakshi

    View reply

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    Sep 22, 2026 8:19 AM UTC

    Hi isis_2956,


    Thank you for reaching out, and sorry to hear that you are experiencing an issue.

    As mentioned, you used to receive an email notification when a document was signed. Could you please confirm whether you are not receiving notifications for the document you sent for signature or the document you received that requires your signature?

    In the meantime, please check with the account administrator and ask them to review the Admin > Account Settings > Global Settings in Acrobat Sign. Also, check the personal and shared notifications settings. Please refer to the information here: Configure personal event/alert notifications.


    Let us know how it goes.


    Thanks,

    Meenakshi

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