Adobe Sign emails bouncing with errors

Question

A professor at my college has reported that documents sent to student emails through Adobe Sign have been bouncing with error messages since about February. This issue occurs with documents sent from multiple accounts, and to multiple students. Other non-Sign emails sent to those addresses arrive just fine. This does not appear to be affecting our staff/faculty emails, which are configured differently. Other posts on here with similar issues have been directed to directly get in touch with a representative to whom they can send more detailed troubleshooting information. Hope to hear from you soon!

Meenakshi_Negi · Answer

Hi Antigone Brickman,

Thank you for reaching out and reporting this.

As the issue occurs with multiple student accounts, it needs to be checked.

We see that you are using the Acrobat Sign Enterprise plan. I would suggest getting in touch with the enterprise support team. You may contact them via the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Let us know if you need any help.

Thanks,

Meenakshi

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