Adobe Employee

Question

Adobe Sign Error

Forum|Forum|2 years ago
May 14, 2023
3 replies
619 views

Got this error when trying to request e-signature and it is wil only 1 particular insurance company. Tried deleting first and last 3 pages and document went through. But when the complete document is uploaded for sign 11pages got this..

Only one particular insurance company provider is having this problem.

Tried these steps nothing worked.

Wanted to know what is the root cause of the issue.

1. Print the file as image.

2. Used postscript to convert the file to ps format and back to pdf.

3. Used desktop appliances and web version same error.

4. Tried in incognito mode.

5. No forms fields are there on the document.

Tried all these but nothing worked. Document is only 11 pages. No securities are applied to the document.

Tried removing the first and last 3 pages and sent out 2 to 8 pages worked.

What is the root cause of the issue and how can I sent the document out with all the pages attached to it.

Looking for a solution.....

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi con38731,

Thank you for reaching out.

As per the screenshot, it seems to be a form field-related issue on that particular file.

How was this file created? Did you add any form fields, or did the error appear after uploading the file in Acrobat Sign?

Do you get any option to remove the form fields added to the form?

It would be helpful if you could share the file or link to the website if it is available online.

Thanks,

Meenakshi

C

con38731Author

Adobe Employee

Got this error when trying to request e-signature and it is wil only 1 particular insurance company. Tried deleting first and last 3 pages and document went through. But when the complete document is uploaded for sign 11pages got this..

Only one particular insurance company provider is having this problem.

Tried these steps nothing worked.

Wanted to know what is the root cause of the issue.

1. Print the file as image.

2. Used postscript to convert the file to ps format and back to pdf.

3. Used desktop appliances and web version same error.

4. Tried in incognito mode.

Tried all these but nothing worked. Document is only 11 pages. No securities are applied to the document.

Tried removing the first and last 3 pages and sent out 2 to 8 pages worked.

What is the root cause of the issue and how can I sent the document out with all the pages attached to it.

Looking for a solution.....

C

con38731Author

Adobe Employee

Got this error when trying to request e-signature and it is wil only 1 particular insurance company. Tried deleting first and last 3 pages and document went through. But when the complete document is uploaded for sign 11pages got this..

Only one particular insurance company provider is having this problem.

Tried these steps nothing worked.

Wanted to know what is the root cause of the issue.

1. Print the file as image.

2. Used postscript to convert the file to ps format and back to pdf.

3. Used desktop appliances and web version same error.

4. Tried in incognito mode.

Tried all these but nothing worked. Document is only 11 pages. No securities are applied to the document.

Tried removing the first and last 3 pages and sent out 2 to 8 pages worked.

What is the root cause of the issue and how can I sent the document out with all the pages attached to it.

Looking for a solution.....

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