Adobe Sign Fields cloning incorrectly

Question

Hello,

I have a situation where text fields set up in templates, when sent to some signers, are cloning entered information in later fields--and cloning has not been set up for the particular fields in question. Particularly weird is that the fields into which the cloned information is populating are actually entirely different templates that have been brought together in a packet of documents for the signer to sign and provide information. The packet includes an agreement document, a questionnaire, and tax information forms. Even stranger, it is not every signer who experiences this rogue cloning effect.

Help?

Meenakshi_Negi · Answer

Hi defaultwb4ivo8gfm8w,

Thank you for reaching out.

As you add multiple documents to send for signature, would you mind confirming how the form fields were added to the documents?

Cloning happens when the form fields have the same name. If the cloning fields have the same name, it is designed behavior.

Let us know if that is not the case.

Thanks,

Meenakshi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded