Adobe Sign: File Upload Failed/Not able to Establish Connection

Forum|Forum|2 years ago
November 1, 2023
11 replies
33752 views

I'm trying to use the Adobe Sign feature in Adobe Acrobat Pro. I go to send the file, press the "review & send" button, then to the send screen where I press send, and get the following error message.

File upload failed

_____

We were not able to successfully establish any connection with the server. Kindly save your agreement as a draft and try again later.

Error Code: 403

Error messag also attached.

Any help is appreciated.

How to

Correct answer natxpascual

So it looks like Adobe Sign was having problems accessing synced online-only OneDrive files (files with a blue cloud or green tick status icons). Close Acrobat, open the folder where the PDF is located, right-click the file, and select "Always keep on this device". You should see a solid green circle with a white checkmark icon next to the file. Open the file and try to send it again.

I know there's a lot of posted discussions about this issue but I found no concrete solution so this might help.