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Anonymous
April 4, 2020
Question

Adobe Sign - finding my account

  • April 4, 2020
  • 1 reply
  • 876 views

I bought an Adobe sign account late last year. Finding my account and my documents is so difficult. Each time I log in to my account it tries to sell me the product again and I can't locate any of the documents I have loaded for signature. 

When I manage to get in I can load the document, add the email addresses for signatures, set it up the signature boxes, click on the Adobe Sign link on the right and I can then see the documents I have in the dashboard/system for signature. The, when I log out it and log back in I can't see my account nor the dashboard or any of the documents. Sometimes it can take hours/days to locate them. This is not an efficient use of my time. 

Why is this occurring? How can I stop Adobe from trying to re-sell me the same product? and how can I get straight to my dashboard?

 

 

 

 

 

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1 reply

MichaelKazlow
MichaelKazlow
Legend
April 4, 2020

Adobe sign is a licensed product that generally requires a subscription. There is an Adobe Sign license that is bundled with an Acrobat subscription that is different than the other Adobe Sign licenses and I believe that a purchase of Acrobat used to come with an extremely minimal use of  Adobe sign, but I don't remember if it was 3 uses a month or less often than that.

 

Which Adobe Sign service have you a license or subscription to?

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