Adobe sign for Sharepoint Online - Error sending a document for signature

Question

We have configured the Adobe Sign for Sharepoint Online and in the site we are 3 users, one of them is Adobe Sign admin and the other 2 aren't. Only when the Adobe Sign admin sends a document for signtature, the process is completed ok. But when any of the other 2 users try to send a document for signature, we get an error saying: "Something went wrong, please try again later."

What are we doing wrongly?

Thanks!

kglad · Answer

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded