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Aukse22771855xq40
Participant
January 21, 2022
Answered

Adobe Sign function is disabled

  • January 21, 2022
  • 3 replies
  • 3787 views

Why the Adobe Sign function is disabled. The message below page says that Adobe Sign is not available now, try later. When later? I need to send out documents kind of urgently. Please help. 

This topic has been closed for replies.
Correct answer Nancy OShea

This is a user-to-user support community.   It appears Adobe Sign had an issue earlier today but should be working now.

https://status.adobe.com/

 

3 replies

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 24, 2022

Hello,

 

Sorry for the delay in response.

 

There was a temporary outage due to which you were not able to use the service. The issue has been resolved now.

Let us know if you experiencing any issues.

 

Thanks,

Meenakshi

L
Lets Talk Voip
Participant
January 24, 2022

Im still having issues as of this morning 24/1/22! It wont populate a document for signature - just starts at 72% and doesnt move.

When I try to log in to adobe sign it reads "We experienced problems with Adobe login. Please try again." What am i paying for?! 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
February 14, 2022

Hi Lets Talk Voip,

 

Sorry for the delay in response.

 

We have checked your Adobe Sign account with the email address used to sign in to the community, and it shows as a free Adobe Sign account. We see that you are subscribed to Acrobat Pro DC. 

Could you please confirm if you changed your Adobe ID recently? 

Please try opening Acrobat online account using this link: https://acrobat.adobe.com/ and sign in using your Adobe ID. Then go to the E-sign tab and select Request Signatures. Check if you can send the document for signature without any issues.

 

Let us know how it goes.

 

Thanks,

Meenakshi 

D
Daniel22772638ml7j
Participant
January 21, 2022

I have the Acrobat PDF Pack and have been using AdobeSign every week for 1.5 yrs.  I am suddenly no longer able to circulte a PDF for signature - I can only add my own signature?  What happened to that functionality?  I urgently need to send documents out for signature today.   I never downloaded a desktop app and have always just used the online option.

 

Thinking I'll just pay for a month of DocuSign...this is ridiculous!

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    January 21, 2022

    This is a user-to-user support community.   It appears Adobe Sign had an issue earlier today but should be working now.

    https://status.adobe.com/

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 21, 2022

    [Moderator moved from Using the Community (forums) to Adobe Sign.]

    Are you logged-in to your paid Creative Cloud plan?

     

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Nancy O'Shea— Product User & Community Expert
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