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Answered

Adobe Sign function is disabled

Forum|Forum|4 years ago
January 21, 2022
3 replies
3787 views

Why the Adobe Sign function is disabled. The message below page says that Adobe Sign is not available now, try later. When later? I need to send out documents kind of urgently. Please help.

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Correct answer Nancy OShea

This is a user-to-user support community. It appears Adobe Sign had an issue earlier today but should be working now.

https://status.adobe.com/

Meenakshi Negi

Community Manager

Hello,

Sorry for the delay in response.

There was a temporary outage due to which you were not able to use the service. The issue has been resolved now.

Let us know if you experiencing any issues.

Thanks,

Meenakshi

V

Valerie231193262b6y

Participant

It has been several days since your post however I still cannot access my Adobe Sign. It isn't available in my Tools selection and I can't search for it. The only tools available under Forms & Signatures are Fill & Sign, Prepare Form and Certificates. I needed this option yesterday, 2/10/22, and couldn't resolve it. Today, I logged into the web and did it there which was a workaround however I need access to the tool on my desktop again. Is there something that I am missing? Thank you - Valerie

L

Lets Talk Voip

Participant

Please check your account below to ensure it's active & payment details are current.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Also see this help article about resolving connection errors.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Hi

So I tried this and it worked for one signature request and now it has happened again and won't send.

I followed the above steps twice in a row and nothing??

I'm getting frustrated and stressed. I have a business to run and im paying a monthly subscription for no reason at the moment....

D

Daniel22772638ml7j

Participant

I have the Acrobat PDF Pack and have been using AdobeSign every week for 1.5 yrs. I am suddenly no longer able to circulte a PDF for signature - I can only add my own signature? What happened to that functionality? I urgently need to send documents out for signature today. I never downloaded a desktop app and have always just used the online option.

Thinking I'll just pay for a month of DocuSign...this is ridiculous!

Nancy OShea

Correct answer

Community Expert

This is a user-to-user support community. It appears Adobe Sign had an issue earlier today but should be working now.

https://status.adobe.com/

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

[Moderator moved from Using the Community (forums) to Adobe Sign.]

Are you logged-in to your paid Creative Cloud plan?

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

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