Skip to main content
C
completeb4228273
Participant
August 23, 2021
Question

Adobe Sign functionality has changed

  • August 23, 2021
  • 1 reply
  • 281 views

How do  I log a ticket for support?   It prompts me to log in which then takes me to the document center?

I need to log a ticket as our Adobe Sign functionality has changed over the past week and I think it is related to a rep change to our account.  I have been on 3 unsuccessful chats that have gotten me nowhere.

We had Adobe sign and still have Adobe sign but the functionality has changed and I can't get an answer as to why or how or what Adobe sign plan I need to get the same functionality back?  Who or how do I obtain assistance to understand.  This should not be this complicated and frustrating

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 23, 2021

Hello,

 

Thank you for reaching out and sorry for the trouble.

 

I have checked that your account with the email address used to sign in to the community. I see that you are susbcribed to Adobe Sign individual plan. 

Yes, you are right that the Adobe Sign functionality has changed. The Adobe Sign individual service now can be accessed through Acrobat Online. You will need to sign in to Acrobat Online account in order to send the documents/ agreements for signature or to view Adobe Sign documents. You may use the following link to sign in:https://documentcloud.adobe.com. After that, go to Documents tab > All Agreements.

 

Just to confirm that you are referring to the same change, would you mind sharing the screenshot of what has changed for you. It will help us to provide you the right information.

 

Hope the information helps.

Let us know if you are referring to something else.

 

Thanks,

Meenakshi

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices