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Soumitra36633529su65
Participant
April 9, 2024
Question

Adobe Sign - Help Retrieving Old Adobe Sign Document

  • April 9, 2024
  • 1 reply
  • 1576 views

I'm trying to recover an Adobe Sign document agreement from 3 years ago. The organization that sent it originally requested my 'Review and approve' via email. Unfortunately, the person who sent the document isn't available, and the organization can't locate the file.

 

I've already checked my Adobe account (which uses the same email address where I redived the agreement), but there's no record of the document.

 

Questions:

1. How can I retrieve this agreement document?

2. Does Adobe Sign offer backend recovery options for this situation?

3. Has anyone else experienced something similar? If so, what was the solution?

 

Adobe support suggested I ask here for additional help. Any guidance would be greatly appreciated!

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 31, 2024

    Hi Soumitra36633529su65,

     

    Thank you for reaching out and sorry about the delay in response.

     

    If the document is saved on your account, you can search it via the steps suggested below: 

     

    • Login to Adobe Acrobat online account.
    • Once logged in to the account, click on the profile icon (blue circle) at the extreme upper right-hand side of the page.

     

     

    • Select Settings > Edit signature settings.

     

     

     

    • Then select "Privacy" from the left-hand side pane.
    • Enter the email address of the recipient included in that transaction in the search bar. That will open all the documents for that recipient.
    • Search the required file from the list of files that appear below.

    If the file is not available, you should ask the document's sender to check it on their end. If the document is deleted from their end, it is not possible to retrieve it. 

     

    You may also check your email account inbox. You might have received the final copy of that agreement when it was signed by all the recipients. 

     

    Thanks,

    Meenakshi

     

     

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