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YungNg
YungNg
Participant
May 8, 2017
Question

Adobe Sign Inserts Additional Signature Fields

  • May 8, 2017
  • 2 replies
  • 2082 views

Hi everyone,

Hoping to pick the brains of any Adobe Sign users.  I'm having some weird experiences with Adobe Sign.  Regardless of whether I use a Word document and then place signature blocks from within Adobe Sign or start with a PDF and place signature blocks from Acrobat, when I send the document off for various people to sign, Adobe Sign always adds extra signature fields to my document.  I don't see the extra fields until after the document has been sent out and the placement of those fields are random - sometimes it's in between signature fields I placed and sometimes it's at the end of the of the document.  I've looked at the settings but still can't figure out how to fix this.  The documents I send out are for official work-related business (e.g., contracts, forms, etc.) - I can't have Adobe Sign randomly add signature blocks in the document.  Anyone else have this issue?  If yes, how'd you fix it?  (I'm on Windows 7 Enterprise SP1, Acrobat XI Pro.)

Please and thank you!

    2 replies

    A
    AtomicVariable
    Participating Frequently
    August 9, 2017

    I have the same issue and this question should NOT be "assumed answered."

    It seems intermittent and I cannot replicate on demand. It is as if basically sometimes the existing form fields are not recognized properly for some reason I have not been able to determine and the system automatically adds a signature block field to a blank page at the end of the document.

    It is not the most professional delivery to say the least and I would appreciate if the software engineers could get this figured out. I have seen enough separate instances of this issue posted in various places to ascertain it is a bug/quirk in the software, not with the users or other aspects of their devices. I/we pay good money every month to try and have an all in one solution to my e-signing and document form needs.

    I am hoping that something has changed in the last few months and perhaps an acknowledgment of the issue and/or fix is on the way?

      Adorobat
      Adorobat
      Participating Frequently
      May 27, 2017

      Hi YungNg,

      Please refer to the steps suggested in the link below which discusses the similar issue:

      Automatic Signature Block, No Other Fields

      Feel free to update this discussion if you need further help.

      -Shivam

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