Adobe Sign Manager: show all documents option gone

Question

Hi all,Originally in Document Cloud, when accessing sign manager, all of our documents would populate. But after the UI overhaul to Adobe Document cloud when we would attempt to access the Sign manager, we would get a banner that says "Due to the size of your account, only agreements from the last 30 days were loaded, CLICK HERE to view all of your agreements"This banner would allow us to load all of our agreements, some of which had yet to be signed, or needed reminders sent. That banner appears to have disappeared for some, but not all of our users, and it's causing a bit of an issue.What happened to this banner?

Meenakshi_Negi · Answer

Hi Davids,

The banner appears only when documents in Adobe Sign exceeds the limit of the account size.

As you have mentioned that the banner is not visible for some of the users, it might be possible they do not have many documents saved on the account.

However, if they are not able to locate the documents using the search option, I would suggest contact support team to get this checked once.

To contact the support team, go to this link Contact Customer Care

Sign in with your Adobe ID and the password.

Let us know if you need any help.

Regards,

Meenakshi

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