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tanjah20686187
tanjah20686187
Participant
June 18, 2019
Question

Adobe sign not loading within my document cloud

  • June 18, 2019
  • 1 reply
  • 8069 views

Hey guys...

I'm having a subscription for the Adobe creative cloud which includes Adobe Sign.

I can log in into my documents cloud, but as soon as i'd like to use any of the functions like templates or sending for signature nothing happens anymore... the loading graphic is shown for hours.

I'm using a mac with safari. But the problem occurs also in Chrome.

Do you have any ideas how to fix this?

Thanks in advance!

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
June 18, 2019

Hello,

As the Adobe Sign page is not loading via the Document Cloud, please try once to open this link Sign In — e-signature and e-sign Software Solution — Adobe Sign

Try to sign in with your Adobe ID and password. Check if you can log in to the account.

Also, try once to clear the cache and cookies of the browser.

Open the Document Cloud account in the Chrome incognito window, check if the page is still not loading.

Let us know how it goes.

If the issue persists, please let us know.

Regards,

Meenakshi

R
Richard5EAE
Participant
August 31, 2020

Good day.

 

I am getting the same issues as the person above. I have tried your fixes but it is just hanging when I try and add fields for others to sign. I get the same issue with the Word plug-in. In Word it also says that I cannot send for signature as I do not have enough transactions, please contact admin. I am the admin!

 

Any help would be gratefully received.

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