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H
hassaan_ahmad
Participant
August 2, 2018
Answered

Adobe Sign - Permissions for SharePoint Integration

  • August 2, 2018
  • 2 replies
  • 3596 views

Hello,

I followed the instructions to integrate Adobe Sign + SharePoint online per this link: Adobe Sign for SharePoint Online - Installation Guide

I can confirm that I'm a member of the 'Owners' group and the 'Members' group, with Full Control and Edit -level permissions, respectively. Moreover, I'm a Global Admin on my Microsoft Tenant Account - I shouldn't have any permissions issues. However, upon logging into Adobe Sign from my SharePoint site collection, I receive the following error:

You do not have required permission to use Adobe Sign. You must be a member of one or more SharePoint groups. Please refer to the requirements section in the online Installation guide for more information and contact your SharePoint administrator.

If that doesn't help, contact your support team and include these technical details :

Correlation ID [details removed by moderator]

Request ID : [details removed by moderator]

Date and Time : Thu, 02 Aug 2018 14:18:08 GMT

Application : Adobe Sign for SharePoint Online

Please advise. Thank you.

Hassaan

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hello,

Sorry for the delay in response.

For the free developer account, you will need to get the API settings enabled for testing.

Please contact the pre-sales team, as they can help you with the setting and can help you with the issues with the workflow.

You can contact on the number provided in this link Adobe Sign – Plans and pricing for enterprise and individuals | Adobe Document Cloud

I have also sent you a private message. Please check your inbox.

Let us know if you need any help

Regards,

Meenakshi

2 replies

A
Anonymous
May 15, 2019

I'm having the same problem. I was not able to get any kind of support to get my free developer account to work properly with ShareFile.

All we're trying to do is test the different API integrations and Automation.

Meenakshi_Negi
Meenakshi_NegiCorrect answer
Legend
May 22, 2019

Hello,

Sorry for the delay in response.

For the free developer account, you will need to get the API settings enabled for testing.

Please contact the pre-sales team, as they can help you with the setting and can help you with the issues with the workflow.

You can contact on the number provided in this link Adobe Sign – Plans and pricing for enterprise and individuals | Adobe Document Cloud

I have also sent you a private message. Please check your inbox.

Let us know if you need any help

Regards,

Meenakshi

M
magdym72991547
Participant
January 31, 2019

I am having the same problem as above

Meenakshi_Negi
Meenakshi_Negi
Legend
February 1, 2019

Hi Magdym,

I have checked the email address with the email address that you used to sign in to the Forums.

You are using the Adobe Sign trial account.

As you need to test the Adobe Sign integration, please register for the free Developer Edition of Adobe Sign.

Make sure that you use an email address that is not registered with any other Adobe Sign account.

The settings are not enabled by default to access the Integration Key in the free Developer account.

I would recommend you contact Pre-Sales team to get the settings enabled. They will be able to provide pre-sales technical assistance to you.

Please refer this link Adobe Sign plans for individuals and businesses | Adobe Document Cloud to get in contact with them.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

magdym16386070
magdym16386070
Participant
February 4, 2019

I did that but cannot get in touch with a live support, and I am afraid that the documentation is unclear in regards of licensing?

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