Adobe Sign redirecting to Adobe acrobat login

All my users were able to sign into adobe sign now get redirected to adobe acrobat, the only change that was done was reassigning the license "Acrobat Sign Solutions for enterprise" from one user administrator to another, then deciding the change made issues i reassigned the license back to the original admin account.

This change caused all the users not to be able to log into adobe sign any more and the message it gives is " The Acrobat Sign account for l****@t******.n** is associated with a different profile. Switch to your Personal Account profile."

there is also the issue with the one admin account that was set to inactive which support assisted to activate again, the issue with that is it now doesnt get redirected to adobe sign and only gets picked up as a normal adobe acrobat user account. please can some one assist or point in the right direction.