Adobe Sign (Role - Signer) Error Message: You can't add an individual who was previously replaced.

Question

I recentlyr received this error message:

Error - "You can't add an individual who was originally replaced."

On a previous transaction, I was able to "Replace Recipient" back to the original do this on a previous transaction.

Also, in the past, I was able to do "Replace Recipient " which then auto create a "group". This group is consist of the original signer / recipient and the new signer/rec . Anyone in this group is able to sign and complete the adobe-sign workflow.

How do you fix this error and revert back to the feature and capabilities.

Meenakshi_Negi · Answer

Hi Kayleen,

Thank you for reaching out.

To confirm, you cannot use the replace recipient back to the signer you removed initially. Is that correct?

It would be helpful if you could share more detailed information about your workflow.

Also, share the screenshot of the error message you receive.

Thanks,

Meenakshi

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