Hello,
Every time I prepare a document through the web page for send in bulk it remains in processing and does not move to the prepare stage. This needs to be resolved as I am planning to send out over 200 individual signs and I have tried logging in and out and other options to no avail. I am an adobe pro subscriber on a business account.
Please Advise?
Thank you for reaching out.
As we check, you have an Acrobat Sign individual plan as a part of the Acrobat subscription. Please refer to the transaction limits for your service plan on the following help document: https://adobe.ly/4jgScXH.
Please let us know if the issue started after you sent a few documents. Do you get any error messages? You might have exhausted the throttling threshold.
Try clearing the browser's cache and cookies. Use an alternate browser or a new incognito window on Chrome. Check if you get the same behavior.
Let us know how it goes.
Thanks,
Meenakshi
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