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lynnp54145859
lynnp54145859
Participant
August 21, 2016
Answered

Adobe Sign Server Error when trying to load a document for signing

  • August 21, 2016
  • 12 replies
  • 15002 views

I use an enterprise license for Adobe Sign and when trying to load a document for signing, I continue to get a "Server Error" dialogue box pop up. It tells me to reload the page but the error persists.  When I click on the link for 'customer support', I do not get an option to contact anyone and was eventually led to this forum to post my issue.  Is anyone else having this issue?

 

Correct answer viciwhiz

I had this same problem.  I used a different browser (problem with internet explorer...no problem with Google Chrome).

Good luck.

Vici

12 replies

Show previous replies
A
Anonymous
August 25, 2016

Last night and this morning, setting a document up for signature leads to this:

Server error

We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.

If you continue to encounter this error contact our customer support.

  The customer support link just goes to the public website home page, with no sign that I can see of a Support function.  Nor can I see a Support function in the Adobe Sign dashboard after I've signed in.

What do I do now?

sameer_puri
Adobe Employee
sameer_puri
Adobe Employee
August 25, 2016

Hi Gordon,

This looks similar to another open thread here: Server Error - Error message: Unhandled Error - HELP

Can you try the workaround mentioned there and let us know if that resolves the problem for you. Do let us know if your issue is not same as the one in the other thread.

Thanks

Sameer Puri

F
fangtingg87547727
Participant
April 6, 2018

Hi Sameer,

I have the same problem, it shows server error when I finished my sign, and I can re-open it after that.

What should I do now? Thank you!

Fangting

ryant45406583
ryant45406583
Participant
August 21, 2016

I am getting the below message.  Any assistance is appreciated.

sudarshans
Adobe Employee
sudarshans
Adobe Employee
August 22, 2016

Hi Ryan,

Could you tell me when do you get this error? like the steps taken that lead to the error.

Regards,

Sudarshan

ryant45406583
ryant45406583
Participant
August 22, 2016

Sudarshans,

When I send out a specific form I get this message.  I tried to recreate the form and still received the Server Error message.  In short, when I send that particular form, the person filling out the form gets the server error when they try and submit the form.  I have used the form for several months.  This just started happening last Friday.

Does that help?

Ryan Tobaben

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